ORGANISATIONAL - LEVEL CHANGE INTERVENTIONS

INTRODUCTION

TQM (also referred to as Continuous Quality Improvement or CQI) refers to a management process directed at establishing organised continuous improvement activities, involving everyone in an organisation in a totally integrated effort toward improving performance at every level).

TQM is a management philosophy and business strategy with roots in the work and writings of such US and Japanese strategists as Deming, Ishikawa, Juran, and Crosby. Originally taken up in Japan in the 1950s and 1960s, it proved popular in the West in the early 1990s with over 75% of US Fortune 1000 companies introducing a TQM effort. The four general theses underpinning TQM are as follows.

• Organisational success relies on every department meeting the needs of those it serves (customers) and many of these customers will be internal to the organisation.
• Quality is an effect caused by the processes of production in which the causal systems are complex but understandable.
• Most human beings engaged in work are intrinsically motivated to try hard and to do well.
• Simple statistical methods linked with careful collection and analysis of data on work processes can yield powerful insights into the causes of problems within those work processes.

 

FURTHER IN THIS DOCUMENT - SUBSCRIBERS ONLY

• Description of Total Quality Management (TQM)
• Use of Total Quality Management (TQM)
• Evidence of Total Quality Management (TQM)

 

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